Building Rapport: The Role of Empathy in Debt Collection
In the challenging landscape of debt collection in New Zealand, the role of empathy has emerged as a crucial element for achieving better outcomes. By fostering a genuine ‘debt dialogue‘ with debtors, collectors can build rapport, making the process less adversarial and more constructive. This approach not only helps in understanding the debtor’s circumstances but […]
Building Rapport: The Role of Empathy in Debt Collection Read More »